The Fragrance Shop is recruiting

Assistant Manager   The Fragrance Shop, Bootle Strand, L20 4XX

 12 months Maternity Cover. 

24 Hours, will work 40 hours when covering management.

 Start Date: 13/10/2019 How to Apply:

 Please bring your current CV into store   

JOB DESCRIPTION   To assist in the management of a store, to achieve the Company objectives by providing excellent customer service to maximize sales and establish efficient methods of operation to maximize profitability.  The role will include leading customer service focus by playing a hands-on role.   Responsibilities/ Objectives:   1.   Support the store manager in the development of plans and local initiatives to improve the store’s performance and contribution to the overall company results.   2.   Ensure that the store is tidy and presentable and conforms with the highest standards of hygiene, cleanliness and health and safety, with particular emphasis to the sales floor.   3.   Assist in the management of a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment. Take a lead role in resolving customer queries and complaints.   4.   Communicate all relevant information to the Store Manager and take accountability for the store to cover days off, holiday and sickness.   5.   Ensure that all products are presented/displayed to their best advantage, following guidelines.   6.   Always deliver exceptional customer service and ensure that the consultants do the same   7.   Carry out any other reasonable tasks as requested by the Store Manager, maintaining a co-operative and flexible attitude at all times.     The above is a broad definition of the job responsibilities. It does not take into account of every aspect of the job because of the areas of flexibility, which the job holder may be required to perform.